Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.
Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.
Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.
Role
Role
Role
Lead product designer
Lead product designer
Lead product designer
Project type
Project type
Project type
0-1
0-1
0-1
Timeline
Timeline
Timeline
4 months
4 months
4 months
Contribution
Contribution
Contribution
User research
User research
User research
Product design
Product design
Product design
Prototyping
Prototyping
Prototyping
Design system
Design system
Design system
iOS design
iOS design
iOS design
01 — Mobile Guides
01 — Mobile Guides
01 — Mobile Guides
What is Trustworthy?
What is Trustworthy?
What is Trustworthy?
Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.
Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.
Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.
Challenge
Challenge
Challenge
When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.
When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.
When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.
Approach
Approach
Approach
In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.
In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.
In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.
Role & Team
Role & Team
Role & Team
As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.
As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.
As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.
Adding a new Family ID
Adding a new Family ID
Adding a new Family ID
Scan a driver's license to pre-fill information
Scan a driver's license to pre-fill information
Scan a driver's license to pre-fill information
Added the ability to add a vaccine card to a Family ID
Added the ability to add a vaccine card to a Family ID
Added the ability to add a vaccine card to a Family ID
02 — Category linking
02 — Category linking
02 — Category linking
Challenge
Challenge
Challenge
To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.
To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.
To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.
Example of linking Mortgages and Insurance to a home in a Property guide
Linking Mortgages and Insurance to a home
Example of linking Mortgages and Insurance to a home in a Property guide
03 — Reception
03 — Reception
03 — Reception
45% more inputs overall
45% more inputs overall
45% more inputs overall
With 39% coming from mobile app
With 39% coming from mobile app
With 39% coming from mobile app
29% more downloads
29% more downloads
29% more downloads
Of the mobile app
Of the mobile app
Of the mobile app
View live app