Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.

Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.

Families using Trustworthy were unable to add their information to the mobile app, so we designed mobile guides to provide efficient inputs on the go.

Role

Role

Role

Lead product designer

Lead product designer

Lead product designer

Project type

Project type

Project type

0-1

0-1

0-1

Timeline

Timeline

Timeline

4 months

4 months

4 months

Contribution

Contribution

Contribution

User research

User research

User research

Product design

Product design

Product design

Prototyping

Prototyping

Prototyping

Design system

Design system

Design system

iOS design

iOS design

iOS design

01 — Mobile Guides

01 — Mobile Guides

01 — Mobile Guides

What is Trustworthy?

What is Trustworthy?

What is Trustworthy?

Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.

Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.

Trustworthy is an iOS and web app that helps safeguard family’s important information in one place, including insurance policies, birth certificates, passports, etc.

Challenge

Challenge

Challenge

When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.

When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.

When I first joined Trustworthy, the mobile app was only positioned as a scanning tool to allow people to quickly upload their documents to their accounts. This left a lot of potential customers confused about what the purpose of the app was and why they needed it.

Approach

Approach

Approach

In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.

In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.

In redesigning the mobile app into more of a utility-based product, we focused on updating the mobile design system as well as enabling more functionality for each category.

Role & Team

Role & Team

Role & Team

As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.

As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.

As one of two product designers, I also worked alongside the Head of Product, Lead QA Analyst, development team, and marketing team.

Adding a new Family ID

Adding a new Family ID

Adding a new Family ID

Scan a driver's license to pre-fill information

Scan a driver's license to pre-fill information

Scan a driver's license to pre-fill information

Added the ability to add a vaccine card to a Family ID

Added the ability to add a vaccine card to a Family ID

Added the ability to add a vaccine card to a Family ID

02 — Category linking

02 — Category linking

02 — Category linking

Challenge

Challenge

Challenge

To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.

To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.

To connect Categories, we also included the option to link different assets to each other within the mobile guide. This included linking insurance policies, mortgages, and other items to relevant categories if applicable.

Example of linking Mortgages and Insurance to a home in a Property guide

Linking Mortgages and Insurance to a home

Example of linking Mortgages and Insurance to a home in a Property guide

Contact

X (Twitter)

Contact

X (Twitter)

03 — Reception

03 — Reception

03 — Reception

45% more inputs overall

45% more inputs overall

45% more inputs overall

With 39% coming from mobile app

With 39% coming from mobile app

With 39% coming from mobile app

29% more downloads

29% more downloads

29% more downloads

Of the mobile app

Of the mobile app

Of the mobile app

View live app

View live app

View live app

View live app